To manage, process and control hotel booking and reception, internal supervision and guest services, document housing data, manage business quality and delivery, and migrate the financial operations of the accounting program.
General Features:
1. Multiple reservation options: personal, travel agency, companies, online or central (CRS) by browsing available rooms, rate code from rate query menu according to reservation details.
2. Use rate code for available rooms which includes taxes as applicable in the country of operation.
3. Save and archive guest information in a profile that includes reservation status and guest preferences to be considered in forthcoming visits.
4. Guest uses mobile during his/her stay to request and follow up any service (restaurant, laundry, special care). SMS is also used for sending welcome messages, balance notifications, or any other purpose.
5. Manage housekeeping tasks according to hotel supervision scheme, and follow up the fulfillment of each task to ensure timely, high quality housekeeping.
6. Facilitate superintendents’ interactive performance by allowing them to access system on the move using their devices.
7. Multiple search options in rooms scheme to access guest information.
8. Occupancy rate appears below room’s scheme in the form of quick results that are updated automatically according to results details.
9. Perfect integration with hotel accounts system to regularly post daily financial operations, TCP/IP- Comfort, hotel restaurant management system, and electronic doors.
Reservation Options:
- Agent/ Company
- Reservation type (GTD/6PM)
- Changes Reservation status (No Show / Canceled)
- Confirmation
- Credit Cards
- Deposit/CXL
- Facility Scheduler
- Fixed Charges
- History
- Register Card
- Routing
Additional Reservation Features:
- Room Plan
- Batch Confirmations
- Calendar
Front Office:
Arrivals and Check In
- Searching for Arrivals (Checking In a Guest)
- Placing an Arrival into Queue
- Managing the Queue
- Checking In a Walk-In Guest
- Feature 1
Searching for In-House Guests
- Feature 2
Searching for In-House Guests
- Feature 3
Editing In-House Guest Records
- Feature 4
Editing In-House Guest Records
- Feature 5
Room Assignment
- Feature 6
Room Move
- Feature 8
Extended-Stay ( for long-term guests)
- Feature 8
Wake Up Calls
- Feature 9
Accounts – Posting Masters (PM) for (Complimentary and House Use Check In)
Cashiering:
Debits and Credits Transactions:
- Navigating Folios
- Posting a Charge
- Transfer Charges to/from Another Room
- Transfer Charges to/from Another Folio Window
- Posting Payments
- Preview, Print, and File a Folio
- Split a Charge
- Adjusting a Charge
- Adjust an Interface or Night Audit Posting
- Correct / Edit a Charge
- Guest Refunds and Paid Outs
Billing Options:
- Credit Cards
- Fixed Charges
- Posting History
- Post Rate Code
- Routing
Check Out:
- Cash Check Out
- Credit Card Check Out
- Direct Bill Check Out
- Settlement and Early Departure
- Reinstate a Check Out
- Individuals check out
Cashier Functions:
- Cashier Reports
- Exchange Rates
- Folio History
- Deposit / CXL
- Receipt History
- Cashier Shift Close
- Reprint Cashier Reports
Housekeeping:
OTELPREMIO Rooms Management module enables employees to view and control various facets of a room’s condition, status, and availability. With housekeeping, room history, occupancy, and maintenance information at their fingertips, Rooms Management and Housekeeping departments work together seamlessly; efficiently addressing areas that need attention thereby better-ensuring guests’ satisfaction The Housekeeping option allows guest preferences on turndown service or requests service times for room service. Additionally, any notes that Housekeeping might need for this guest to apply using this option and display it on the department’s Task Assignment sheets. (Input required) Hotel Chart (organization structure and levels/job titles and levels)
Tasks
Working Shifts
Priorities
- Changing the Status of a Room
- Room Conditions
- Room Discrepancies
- Attendant Points
- Task Assignment
- Turndown Tasks
- Housekeeping Chart
Additional Rooms Management Options:
- Out of Order / Out of Service (It is not possible to take an occupied or reserved
room to a status of Out of Order) - Maintenance
